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Booking Policy

Sharing rooms
Many of our clients prefer to book places on a sharing basis, in the interests of both company and economy. However, please note that your booking for a shared room is only accepted on the understanding that, should no room-mate be available, you will accept single accommodation and pay the appropriate single-room supplement (not applicable for cruises). Allocation of roommates will be made on the basis of the date on which bookings are received. Therefore, the earlier you book the greater the likelihood of being able to share.

Single rooms
Many of our clients require single rooms on tours. The single rooms, which we advertise are occasionally not always available in the quantity we need when the tour is run. If you have booked and paid for a single room and it is not available, then a pro rata refund will be made to you post-tour for any nights of such accommodation lost. It should be noted that very occasionally the standard and location of single rooms can be inferior to those of some twin/double rooms.

Hotels
We try to choose hotels that are comfortable, friendly, efficient and well situated. All rooms have a private bath or shower and W.C. unless otherwise stated in the text for a specific tour. Please see the accommodation grading for each tour.

Insurance
It is a prerequisite of joining any tour that you have sufficient insurance cover in case of illness or repatriation.

Smoking
If you wish to smoke while on holiday, then please refrain from smoking in the coaches and minibuses, as well as when close to the group in the field. Please do not smoke at the table while the group is eating. Also please note that smoking in public places and hotel rooms is now forbidden in some of the countries we visit.

Provisional bookings
Occasionally we take names for tours before the brochure is produced. The policy is that these have to be confirmed with a booking form and deposit within 14 days of receipt of the new brochure, otherwise the booking will lapse.

To make a booking
We suggest that you phone us at the office to ascertain whether there are places left on the tour. If there are, then we shall reserve you that place. You should then complete a booking form and send it with a deposit  to confirm the booking. We ask that this is done within seven days, otherwise the reservation will lapse. We then issue a confirmation account and the insurance documentation if required. Later, we shall issue you with comprehensive party instructions, bird lists and a past report. About ten days before the tour we will send you the tickets, the party list and final joining instructions.